Job Details

Patient Accounts Representative

The Patient Accounts Representative is responsible for providing information, processing referrals, and coordinating delivery of medical equipment. This entails coordinating patient events from receipt of referral to end of care, including collection of patient demographic and insurance information conducting prior authorizations, scheduling clinical visits, verifying delivery of equipment, re-certification of care, satisfaction surveys, and all other patient access points. The Representative serves as a liaison between the patient, physician, insurance company and other health care providers. The Representative is responsible to assure complete and thorough documentation.

Education / Training / Experience:

Minimum:

• One year experience utilizing clerical, computer, and receptionist skills
• Six months experience in a health care or related setting performing tasks, such as patient registration, insurance verification, medical billing, patient DME education, or handling of DME equipment.

Desired:

• Knowledge of regulations in regard to DME equipment including oxygen and sleep equipment and service
• Medical terminology
• Previous home medical equipment billing experience or related experience desirable
• ICD-10 Coding

Skills / Knowledge / Abilities:

Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public. Must be able to work independently and be a self starter. Analytical skills are necessary to provide first level insight into program trends and activities. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions. Must be able to learn new functions and keep up with changing regulatory requirements. Organizational and multi-tasking skills are essential. Must be able to fulfill the essential functions of the position.